Privacy Policy
Privacy Policy
At South Yorkshire Eating Disorders Association (SYEDA) we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website or engage with one of our services i.e. 1-2-1 counselling, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to info@syeda.org.uk or by writing to Data Protection Officer, SYEDA, 13-17 Paradise Square, Sheffield, S1 2DE. Alternatively, you can telephone 0114 2728822.
Who are we?
South Yorkshire Eating Disorders Association (SYEDA),is a regional charity (no. 1114451) supporting people affected by an eating disorder. We are also a company limited by guarantee (no. 5689222). The registered address is 13-17 Paradise Square, Sheffield, S1 2DE.
How do we collect information from you?
We obtain information about you when you use our website to submit a self-referral form or enquiry form or when you make a donation, or if you register to receive information about our service and activities, or are applying to work or volunteer with us. We also obtain your information when you access one of our services.
What type of information is collected from you?
The personal information we collect might include your name, address, email address. We will obtain more information from you if you access one of our support services. If you make a donation online, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.
How is your information used?
We may use your information to:
· Offer you an appointment
· Assess your support needs
· process a donation that you have made;
· seek your views or comments on the services we provide;
· notify you of changes to our services;
· Send you communications which you have requested and that may be of interest to you. These may include information about campaigns, appeals, other fundraising activities
· Process a job or volunteering application.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example requirements of the British Association of Counselling Professionals or the collection of Gift Aid). We will hold your personal information on our systems for as long as is necessary for the relevant activity.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
We will not pass on your details to anyone else without your express permission except in exceptional circumstances. Examples of this might include anyone reporting serious self-harm or posing a threat to others or children contacting us and sharing serious issues such as physical abuse or exploitation (see legal disclosure below).
When you are using our secure online donation pages, your donation is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
Confidentiality
All information you share with the therapist will be kept strictly confidential however, the following exceptions apply:
· The therapist believes there is a serious risk of harm to either you or another person.
· A vulnerable adult or child is at risk of harm or abuse.
· If you mention involvement or knowledge of an illegal/criminal act which includes serious harm, some examples of this are drug trafficking, money laundering or an act of terrorism. (Please request a copy of our confidentiality policy for further details).
· Your information is subpoenaed by a court of law.
In these cases, confidentiality must be broken, and information passed onto the most appropriate organisations/authorities. If possible, the therapist will inform the client of what steps are going to be or have been taken. Safeguarding procedures will be followed at all times. Safeguarding and confidentiality policies can be provided should you wish to read these.
The therapist also has regular supervision with a clinical supervisor, with whom they discuss their work. This is to ensure that the therapist remains effective within their practice, and that they are meeting the clients needs. The therapist will not disclose information that would enable you to be identified.
In line with confidentiality, there will be no contact between client and therapist outside of SYEDA.
You can request a copy of our full confidentiality policy by emailing info@syeda.org.uk.
Data
The therapist will keep brief notes following each session, which will be securely stored in accordance with GDPR Legislation and the Data Protection Act (1998). The client has the right to access personal data if they wish. This request should be submitted to SYEDA in writing and should be signed and dated.
Your choices
You have a choice about whether or not you wish to receive information from us. If you do not want to receive communications from us about the vital work we do then you can indicate this by ticking the relevant boxes situated on the forms we use to collect your information.
We will not contact you by email, phone or text message unless you have given your prior consent.
How you can access and update your information
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: info@syeda.org.uk , or write to us at: Data protection officer, SYEDA, 13-17 Paradise Square, Sheffield, S1 2DE. Alternatively, you can telephone 0114 2728822.
You have the right to ask for a copy of the information we hold about you
Security precautions in place to protect the loss, misuse or alteration of your information
We take looking after your information very seriously. We've implemented appropriate physical, technical and organisational measures to protect the personal information we have under our control, both on and off-line, from improper access, use, alteration, destruction and loss.
Our websites may contain links to other sites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content or the privacy practices employed by other sites. Please be aware that Web sites that have links on our site may collect personally identifiable information about you. This privacy statement does not cover the information practices of those websites
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand when you provide us with personal information.
